JJ Timber FAQ

Ordering

How do I place an order?

Simply browse our products, select your preferred options, and complete checkout online. If you need something custom, contact us for a personalised quote.

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Can I request a custom size?

Yes. We specialise in custom timber furniture. If you require different dimensions or a bespoke design, please contact us for a quote.

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Can I order multiple items?

Absolutely. Whether you're purchasing for your home, school, business or council, we can accommodate orders of all sizes.

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Build Times

Are your products made to order?

Yes. Every piece of furniture is handcrafted to order in our Queensland workshop.

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How long does it take?

Most orders are completed within approximately 2 weeks.

If your order requires additional time, we'll keep you updated throughout the process.

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Delivery

Do you deliver Australia-wide?

Yes. We arrange freight across Australia.

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How much is delivery?

Delivery costs vary depending on your location and the size of your order.

We'll provide a freight quote before dispatching your order.

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Can I collect my order?

Yes.

Pickup is available from our workshop in Jimboomba, Queensland.

We'll contact you when your order is ready.

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Products

What timber do you use?

Our furniture is handcrafted using quality treated pine suitable for Australian outdoor conditions.

Individual product specifications are listed on each product page.

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Is the timber treated?

Yes. We use treated timber designed to provide long-lasting durability outdoors.

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Will the timber change over time?

Like all natural timber products, slight movement, checking and weathering are normal and form part of the timber's natural character.

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Commercial

Do you supply schools?

Yes.

We regularly manufacture furniture for schools, childcare centres and educational facilities.

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Do you supply councils and businesses?

Absolutely.

We supply:

• Schools
• Childcare Centres
• Parks
• Councils
• Sporting Clubs
• Businesses
• Community Organisations

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Can you provide large quantities?

Yes.

Please contact us for commercial pricing and lead times.

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Warranty

Do your products include a warranty?

Yes.

Our products are built to last, and warranty information is available on the individual product pages.

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Care

How do I care for my furniture?

Regular cleaning and occasional maintenance will help maximise the life of your timber furniture.

Detailed care instructions are available upon request.

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Can the furniture stay outside?

Yes.

Our furniture is designed for Australian outdoor conditions.

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Payment

What payment methods do you accept?

We accept secure online payments through Shopify using major payment methods.

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Can I pay over the phone?

Please contact us if you require an alternative payment method.

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Contact

I can't find what I'm looking for.

No problem.

Contact our friendly team and we'll be happy to help.

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SEO

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Still Have Questions?

We're always happy to help.

Whether you're choosing the right outdoor furniture, organising a commercial project or requesting a custom quote, our team is here to help.

📞 Call: 0431 550 774