Returns & Refund Policy

At JJ Timber Design, our products are handcrafted from quality timber and built to a high standard. Because many of our items are made to order, we do not accept returns for change of mind.

Change of Mind

We do not offer returns, refunds, or exchanges for change of mind.

This includes situations where:

• The product is no longer required 
• The customer ordered the wrong size 
• The product does not suit the intended space or application 
• The customer simply changes their decision after ordering 

Customers are responsible for ensuring that all sizes, specifications, and finishes are suitable before placing an order.

Manufacturing Defects

If a product has a manufacturing defect or fault due to workmanship, we will work with you to resolve the issue.

If you believe your product has a defect, please contact us within 48 hours of delivery and provide:

• Your order details 
• Photos clearly showing the issue 
• A brief description of the problem 

Once assessed, JJ Timber Design may choose to:

• Repair the item 
• Replace the affected component 
• Replace the product 
• Provide another appropriate remedy 

The resolution will depend on the nature of the defect.

Natural Timber Characteristics

Timber is a natural material, and variations are to be expected.

The following are not considered defects:

• Natural colour variation in timber 
• Grain pattern differences 
• Small knots or natural timber features 
• Natural expansion, contraction, or movement due to weather conditions 
• Weathering or greying of untreated timber exposed to the elements 

These characteristics are part of the natural appearance of timber products.

Maintenance Responsibility

Timber furniture requires ongoing maintenance to preserve its appearance and durability.

Failure to properly maintain the product may void any claim relating to defects.

Maintenance guidance may include:

• Periodic oiling or sealing of timber 
• Cleaning with mild soapy water 
• Avoiding prolonged exposure to standing water

Damage After Delivery

Once a product has been delivered, JJ Timber Design is not responsible for damage caused by:

• Misuse or improper handling 
• Lack of maintenance 
• Modifications or alterations made by the customer 
• Environmental conditions beyond normal use 

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law (ACL).

Under ACL, customers are entitled to a replacement, repair, or refund if a product has a major fault.

Contact Us

If you have questions regarding returns or product issues, please contact us:

JJ Timber Design
Website: www.jjtimberdesign.com.au
Email: info@jjtimberdesign.com.au