Shipping Policy

At JJ Timber Design, we take pride in delivering our handcrafted timber products safely and efficiently. Each item is carefully prepared to ensure it arrives in excellent condition.

Delivery Locations

We deliver picnic tables and timber products across Australia.

Delivery is available to:

  • Residential addresses 
  • Commercial premises (cafés, restaurants, venues etc.) 
  • Event locations 
  • Depots for regional freight 


If you are located in a
remote or regional area, please contact us before ordering to confirm delivery options.

Local Delivery

Local delivery is available within South East Queensland.

For deliveries within approximately 150km of our workshop, we may deliver using our own vehicles  from our sister company, JJ Freight Solutions using either a ute, trailer or crane truck.  Delivery pricing will depend on distance, access, and order size.

Interstate Shipping

For customers outside South East Queensland, we organise delivery using trusted freight carriers.

Large items such as picnic tables may be transported via palletised freight or specialist carriers to ensure safe transport.

Shipping costs will be calculated based on:

  • Delivery location 
  • Order size and weight 
  • Accessibility of the delivery site 


We will provide a shipping quote before confirming your order.

Processing & Dispatch Times

Most of our products are made to order.

Typical production time is:

2–4 weeks (This will vary throughout the year depending on orders – please ask at time of ordering)

Once your order is completed, delivery is typically:

  • South East Queensland: 1–5 business days 
  • Interstate Australia: 3–10 business days 


We will contact you to arrange a suitable delivery time where possible.

Delivery Requirements

Due to the size and weight of many of our tables:

  • Someone may need to be present to receive the delivery 
  • The delivery location must allow suitable truck access 
  • Assistance may be required for unloading larger tables 


If delivery access is limited, please advise us prior to shipping. 

Delivery Costs

Shipping costs vary depending on location and order size.

Delivery will either be: 

  • Calculated at checkout, or 
  • Provided as a custom freight quote before order confirmation. 

Damaged or Lost Items

While we take great care when packaging our products, if your order arrives damaged please contact us within 48 hours of delivery with photos of the damage.

We will work with you and the freight provider to resolve the issue as quickly as possible. 

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Contact Us

If you have any questions about shipping or delivery, please contact us:

JJ Timber Design
Website: https://www.jjtimberdesign.com.au
Email: sales@jjtimberdesign.com.au